If you ever have any queries about your hosting package or if you encounter a problem with your websites, you will need to get in touch with the respective web hosting company’s tech support team. It may not matter how quickly they will respond when you have a general query, but an issue like a faulty web application update, for example, may result in your website becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to get back to you, the longer the website will be out of order. In case you offer services or goods online, any downtime will undesirably affect your website and you can lose current or potential customers. A lot of web hosting providers, particularly resellers, answer e-mails and tickets within twenty four hours, but in the e-world that’s much too long, as customers will hardly ever return to a site that isn’t working correctly over an extended time period.
One-Hour Response Guarantee in Hosting
With a hosting from us, you can just forget about waiting around for hours on end, or even a whole day, to receive an answer to an email or a client support ticket. Irrespective of when you get in touch with us, we’ll help you out within one hour max with any technical and pre-sales queries you might have. The fact is, our actual reaction time hardly ever surpasses twenty-thirty minutes. Since we’re working night and day, you’ll always get support in a timely manner and we know just how vital that is in the electronic age. Shortly after you contact us, we’ll respond to your queries. In case you experience any technical issue, we’ll take care of it for you, or we’ll provide you with all the required information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk support staff members will be at your disposal all the time and they will answer any support ticket that you send from our hosting Control Panel within 60 minutes max. The response time is guaranteed irrespective of whether you’ve got a general enquiry in regards to your semi-dedicated server or you chance upon an obstacle and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we’ll be there to assist you, as we’re available 24 hours a day, 7 days a week, 365 days a year to deal with any general, technical or billing issue. In case you get in touch with us about anything that is within our power, we will resolve it before we respond to you, which goes to say that you will not have to wait around for hours or even days while the problem continues. In case there is something that you need to do on your end, we will provide you with the needed details – what workable solutions to try, what steps to take, etc.