Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • All your assistance requests will be responded to in maximum one hour after the trouble ticket or e–mail is submitted. If your case calls for further assistance from a sysadmin, we’ll direct the support ticket or the email to the person in charge, in a timely manner and will leave a comment to let you know that more time will be needed for finding a solution. If you take advantage of our Optional Managed Services package, all of the server management services included there will be completed whenever you want.

  • Top quality support service

  • An Exceptional Support Service

  • Should you require help while working with our Web Site Control Panel or with any of the applications that we have installed on the dedicated server for you, don’t hesitate to reach the customer support staff at any time via the ticketing system. Also, in case you require assistance managing your dedicated hosting server, you can order the Optional Managed Services package, that includes weekly Operating System updates, problem troubleshooting and installation services, server monitoring and rebooting services, backup hard disk space, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • We have provided the Web Site Control Panel with a fully detailed knowledgebase, which features in–depth explanations of its features and functionalities. Also, we have shot exhaustive video tutorials that will further demonstrate to you how to perform a certain action or solve a frequently experienced problem. The educational articles and the tutorial videos are readily reachable from every Web Site Control Panel section via the Help and Videos buttons located in the top right corner.