When your hosting service provider supplies live chat support, you'll be able to speak to a representative in real-time and find out useful information or get an issue resolved in a very timely manner. The basic advantage of using chat as an alternative to calling to consult with a live person is that you'll need just a computer with Internet access, so you will not pay any charges in case you are in a different state or country. Furthermore, it will be much simpler to copy and paste details such as domain names, usernames or error messages in other words details which are sometimes difficult to share with the other party over the phone. The live chat is also a considerably faster approach to contact the hosting supplier's support crew as compared to using a ticketing system. What's more, if some trouble requires more time to be dealt with, you'll be able to do something else entirely while you wait for support on the live chat, which means that you will not lose time - something that is not possible if you're on the phone.