When your hosting service provider supplies live chat support, you'll be able to speak to a representative in real-time and find out useful information or get an issue resolved in a very timely manner. The basic advantage of using chat as an alternative to calling to consult with a live person is that you'll need just a computer with Internet access, so you will not pay any charges in case you are in a different state or country. Furthermore, it will be much simpler to copy and paste details such as domain names, usernames or error messages in other words details which are sometimes difficult to share with the other party over the phone. The live chat is also a considerably faster approach to contact the hosting supplier's support crew as compared to using a ticketing system. What's more, if some trouble requires more time to be dealt with, you'll be able to do something else entirely while you wait for support on the live chat, which means that you will not lose time - something that is not possible if you're on the phone.
Live Chat Support in Hosting
We provide a live chat assistance service for all Linux hosting packages that we offer and we can support you with almost everything in real time. In case you don't have an account with us yet, we are able to provide you with more info about the plans in order to help you to pick the most appropriate package. In case you are an active customer, we can assist you with any general or billing matter plus with numerous common tech troubles, for instance an email address setup in a desktop email client. When you can't phone us for some reason or you're in a country where we don't have a local telephone number, our live chat will be the best choice to contact us. Of course, some situations require additional time to analyze and test, which means that you'll have to open a ticket to our technicians, but nonetheless, we are able to save you time and assist you with many issues on the chat.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as a part of our services, so when you have any kind of questions regarding our Linux semi-dedicated hosting packages, you can speak with our customer care team at any moment regardless of whether you've already acquired your account or not. In general, the chat service is for pre-sales, billing and common questions and troubles, but we are able to help you with quite a lot of technical questions as well. We will help you select the best plan for your websites in case you do not have an account yet, we can respond to any billing questions or concerns you have or we can help you with setting up your new email address on your computer or smart phone - all the aforementioned will be done promptly since our live chat service is online all day long, each and every day. No matter when you want support, you can chat with an agent and save time and effort.