There are several ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you select is a trouble ticket system. This is the least complicated means of correspondence for different reasons. In the event that no technical support team representative is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. You can also copy/paste large pieces of info without having to worry about printing errors, and if a certain problem needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in the exact same place, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to get in touch with your web hosting company is that they are often separate from the hosting platform, which implies that if you have to supply info or to adhere to instructions, you will have to use at least 2 different accounts and this number can rise in case you’d like to administer a number of domain names. Furthermore, a lot of web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a response.
Integrated Ticketing System in Hosting
With a hosting from us, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst you are browsing through your website files or tweaking various settings. The ticketing system is being strictly monitored 24x7x365 by our technical support staff representatives and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to obtain support. In stark contrast with other companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and request info relating to any technical or billing issue. You can also see a selection of educational articles, which will help you fix the most common challenges on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is integrated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting packages, which implies that you won’t require an additional support platform to get in touch with our customer care team – you can do that on the spot in the event that you encounter an issue. Opening a new ticket requires several mouse clicks and tracking down an older one is equally easy. With our clever search option, you can quickly find any ticket that you’ve already posted. You can post a ticket at any particular moment as our client support team representatives are at your service 24 hours a day, 7 days a week, 365 days a year and answer in no more than one hour, even though it seldom takes this much to get an answer. With Hepsia, you’ll have everything in one location and you can just forget about logging in and out of two or more platforms to solve a simple issue.