Being able to contact your hosting provider if you have any type of questions or experience any issues is important and how quickly they'll answer back and react is crucial, especially if your website is business-oriented, as more downtime often means losing prospective customers. The support options are also an easy way to identify genuine suppliers from resellers. The latter typically respond only to e-mail messages or support tickets and you may have to wait for a day or maybe more so as to get an answer. If your trouble calls for a couple of responses, you will end up losing a few days in order to have a simple problem fixed. Using a genuine and reliable website hosting provider, you will be in a position to connect with the support team at any time and get an instant reply no matter what the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Hosting
All of our Linux hosting packages come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting services before you make an order or you're an existing client and you have any question or a problem, you will be able to contact us anytime, including holidays and weekends. We have multiple channels to contact us - several telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical issues or any issues which require more time to analyze and fix. In contrast to a number of other web hosting service providers, our trouble tickets feature a warranted max reply time of only one hour, thus no matter what the problem is, it'll be resolved on time and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you purchase a semi-dedicated server account from our company since we have phone and online chat support for pre-sales, billing and general queries. Our agents can help you pick the perfect plan or provide you with information about our servers, to check whether the system requirements for your sites are met. If you are an active client, you also have the option to get in touch with us via email or via our ticketing system, which is accessible via the Hepsia web hosting Control Panel. We warrant that whenever you use these two ways of contact, you will get an answer within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other companies, even large ones, you are able to compare the reply time due to the fact that it usually takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS Web Hosting
If you get a virtual private server through us, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local phone numbers in the United States of America, Great Britain and Australia as well as a live chat service. When you are a current customer and you need assistance with a technical issue that requires more time to investigate or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an email and we'll handle the trouble and send you a response within one hour. The response time is guaranteed 24/7, which includes holidays and weekends, still for many problems it takes less than 30 minutes to get assistance. Our support service covers your VPS and all of the pre-installed software it comes with, so in case you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to receive timely support in general, let alone when you operate a whole server, so every single dedicated server that we supply features 24/7 support with 1-hour answer time guarantee whatever the issue. This service is free of cost for all of the issues with your server or the software that was installed by our admins during the setup, so you are able to get in touch with us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing area or you can send an email message, and the actual answer time for either rarely surpasses 30 minutes as we have administrators available 24 / 7. In case you want general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you may use our live chat service and speak to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to add to your server package from the billing Control Panel.